TOLL FREE: (800) 548-2741 Fayette, Greene, Washington and Westmoreland Counties - Region 4


Now that the parent is enrolled, they may have more questions.

The parent's Case Manager is determined by their last name.
The parent's last name begins with...
The parent's Case Manager is...
A, B, C or V
Mary
D, E, F, G or W
Diane
H, I, J, K or L
Kelly
M, N, O, P, X, Y or Z
Nathan
Q, R, S, T or U
Kathy


FREQUENTLY ASKED QUESTIONS BY ENROLLED PARENTS

Question:
If the child needs less care, will the copay go down?

Answer:
No, the copay is based on family size and income not on care provided.




Question:
Can a child, not actively enrolled with ELRC, be eligible for care during holidays?

Answer:
No, the ELRC does not pay for drop-in care for school closings. In order for holidays to be covered, the child is required to have an ongoing enrollment.




Question:
How often is a parent's case reviewed?

Answer:
A parent's case will be reviewed annually. A redetermination letter will be mailed six weeks prior to the due date. The redetermination letter with verification of all earned and unearned income need to be returned to ELRC. At redetermination the parent must be meeting all eligibility requirements for services to continue.




Question:
What changes should to be reported to ELRC?

Answer:
It is helpful to report the following changes:
  • Address or phone number change.
  • Job loss or change.
  • Change in family size.
  • Change in income (earned and unearned income such as social security & child support).
  • Change in child care provider.
  • Changes in work status such as maternity or medical leave.



Question:
Can a parent have more than one child care provider?

Answer:
Yes. A parent can also change care providers if needed. The care provider must be eligible to receive subsidized child care payments from ELRC.

A parent may choose a second or even third child care provider to meet specific needs. For example, a parent may work weekends and their child care provider chosen may not be open. Therefore making it necessary to select an additional child care provider.




Question:
Who would a parent contact if they have a problem with a child care provider?

Answer:
Contact child care provider DHS Certification at 800-222-2149.